Returns & Exchanges
At PoinsettiaStyle, we want you to feel confident in your fashion choices, which is why we offer a 30-day return window for all unworn items with original tags attached. If your new pieces don't fit perfectly or meet your expectations, our streamlined process ensures a quick exchange or full refund.
Initiate Your Request
Log into our online returns portal with your order number and email address to select the items you wish to send back.
Prepare the Package
Securely pack your items in their original packaging, ensuring all designer tags and hygiene seals remain intact and untampered.
Ship the Items
Affix the prepaid shipping label provided via the portal to your parcel and drop it off at any authorized courier location.
Receive Refund or Exchange
Once our quality control team inspects your return, we will process your refund to the original payment method or ship your exchange within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing